FREQUENTLY ASKED QUESTIONS 

Your financial help for a place to live is based on all the things you reported in your application.

It is very important that you get to know the requirements of the Housing Choice Voucher Program. The briefing packet provided when you first received assistance has important detailed information.

The Voucher Holder FAQs answer questions with up-to-date information about your rights, responsibilities and opportunities while receiving financial support through HASB.

Learn more about how to keep your financial assistance and stay in your home. 

  • Following the rules of your lease

  • Updating HASB about all household and income changes

  • Using our published forms to report new information

Rent and Utilities

 

How much rent does HASB pay? What is the "payment standard"?

HASB's voucher payment standards set the maximum amount the agency will pay each month to help a voucher holder with rent. HASB's payment standards are based on current average market rents for the area and the number of bedrooms in the unit. You will receive a notice that states your portion of the rent. Current participants may contact their Housing Choice Voucher Specialist for more information.

Who pays for utilities?

Please refer to your lease and, if you have any further questions, please contact your Housing Specialist.

Reasonable Accommodation

 

I have a disability and need an accommodation to fully participate in the housing program. What do I do?

Please review our reasonable accommodation information. You may also contact your Housing Specialist to discuss your needs.

Reporting Changes

 

How soon do I have to report a change in my income or household?

You must immediately notify HASB, in writing, when there is any change to your household income or assets, or adjustments to income, or when there is a change in the number of people living in your household. This must be reported within 10 days of the change. 

How do I report a change in my household?

Download the form you need from the Forms and Documents page. Paper forms are located in the lobby of our Administration Building. 

Fill out the form and return it to HASB. If you report an income change or a new household member, your Housing Specialist will require additional documentation.

How long will it take for my rent to change once I turn in my changes?

Once your verifications for the change are received, if eligible, the change will be made. This process may take approximately 30 days. Please contact your Housing Specialist if it has been more than 30 days and you have not received notice of the change being processed.

When will I find out what my new rent portion will be?

Once your verifications have been provided, we will calculate the change in rent amount for which you are eligible. Once this is done, you will receive written notification in the mail with your new rent portion and when it begins. This process may take approximately 30 days. Please contact your Housing Specialist if it has been more than 30 days and you have not received notice of the change being processed.

What do I do if I want to add someone to my housing?

There are two steps to add someone to your household.

1. Complete a Request to Add/Remove a Member of the Household form and submit it to HASB. All adults must pass HASB's screening criteria before they move in.

2. Turn in all verifications requested by the HASB in order to determine continued eligibility.

If you have questions, please contact your Housing Specialist.

Do I need to report guests who stay with me?

If your guest visits more than fourteen (14) days and/or nights in a forty-five (45) day period (whether they visit multiple times or all at once) without prior written approval by HASB, you can be considered allowing an unauthorized occupant.

I am experiencing domestic violence and need to make a change to my housing. What do I do?

Please contact your Housing Specialist to discuss your moving options. You will be asked to provide documentation of your situation.

Moving

 

When do I give notice that I plan to move out?

Notice must be received by HASB no less than 30 days before the end of the month you want to vacate (example: if you want to move 9/30, give written notice by 9/1 stating you are moving out 9/30).

Do you help with security deposits when I move?

No, we do not, but you may want to call 2-1-1 to see if there are community resources that can assist you. 

I am experiencing domestic violence and need to make a change to my housing. What do I do?

Please contact your Housing Specialist to discuss your moving options. You will be asked to provide documentation of your situation.

Domestic Violence

 

I am in a domestic violence situation and need immediate help.

Call The Family Justice Center 24-hour Crisis Line at 574-289-HELP (4357). They will be able to assist you with confidential assessments and direct referrals to community resources. You may also contact the National Domestic Violence Hotline at 800-799-7233.

I am experiencing domestic violence and need to make a change to my housing. What do I do?

Please contact your Housing Specialist. You will be asked to fill out a certification form.